Pinnacle Bank Transfer payout delay +36 days and still counting


A Pinnacle customer is still waiting to receive a bank transfer payment made at the beginning of December 2018. The customer has recently received an email from Pinnacle Support, and it is mentioned that they currently have long delays with the banking transactions. They have no definite timeline at present but say that they have daily contact with the bank. In addition to this delay, we have previously reported on Pinnacle customers who experienced slow Bitcoin payouts recently. Another red flag that comes up is reports of cancelled sports bets. This has happened quite frequently over the past year according to various betting forums. We therefore believe that Pinnacle must be considered with caution on several different levels.

Dear Client, 
We humbly regret the delay with your wire withdrawal request. We are currently experiencing extended delays with the bank processing the transactions, which are unfortunately beyond our control. We are in daily contact with the bank and are making every effort to ensure these delays are resolved as soon as possible. Unfortunately, we do not have a definite timeline but are encouraged it will not be much longer. If you would like, we could check with our finance department to see if it is possible to cancel your wire request and resubmit a new withdrawal request using an alternate method, such as MuchBetter or BitPay. Please note that it may take a few business days for us to confirm if the cancellation of the wire is possible. Please inform us if you would like to see if the cancellation of the wire is possible. We truly apologize for any inconvenience this delay may have caused. We would like to thank you for your understanding during this time.

Best regards
Customer Service Department (Pinnacle)